To avoid problems in the future, it is very important that you register your full name correctly when registering with us at JugaBet.
Minor corrections, such as fixing spelling errors or adding missing elements like a middle name, can be accommodated. However, significant disparities between your registered name and legal documentation may not qualify for updates.
If you have made a mistake, send an email to [email protected], with the following information, so that we can help you:
Ensure to include government-issued identification such as a National ID, Passport, or Driver's License, and provide a clear explanation for the discrepancy. Handwritten verification notes and a selfie with the required ID may also be necessary for verification.
Photo of an additional document, with your correct full name (Passport, Drivers License, Birth Certificate, Utility Bill.)
The answer to your secret question
The reason why your full name was incorrect both on the submitted document and on your JugaBet account
IMPORTANT:
It will not always be possible to change your full name. The responsible department will review your case to see if the change can be made.
The verification process includes assessing the authenticity of the documents and ensuring compliance with platform policies. Processing times may vary, and users will receive a confirmation email upon completion of their request.