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How to restore a forgotten password?

General steps and procedures to recover a forgotten password

Updated over a month ago

If you forgot your password, we have detailed instructions available to help both website and mobile app users reset their passwords securely and regain access to their accounts.

For Website Users:

  1. Visit the password recovery page at Password Reset Link.

  2. Enter your registered phone number, email address, or gaming account number.

  3. Follow the prompts to verify your identity.

  4. You’ll receive a 6-digit verification code via SMS or a password reset link via your registered email. Enter the code accurately in the provided field.

  5. Create a new password, confirm it, and submit. Password Requirements: Your new password should be at least 8 characters long and include a mix of numbers, letters (upper and lowercase), and a special character (e.g., Parimatch123!#).

For Mobile Application Users:

  1. Open the app and navigate to the login section.

  2. Tap the “Forgot Password” option.

  3. Enter your registered phone number or email address.

  4. Retrieve the verification code sent to your device.

  5. Enter the code to create and confirm your new password, and then log in.

Troubleshooting Common Password Reset Issues

Not Receiving Verification Code:

  1. Ensure your phone line isn’t overloaded. Contact your network provider if necessary.

  2. Check that your email address is accurate and verify the spam/junk folder for the reset email.

  3. If verification is blocked after multiple failed attempts, clear your browser cache and retry after 30-40 minutes. Addressing System Errors:

  • Log out and re-login.

  • Clear the application’s cache via phone settings. Alternatively, switch to a different browser or device and retry the password recovery steps.

Password Recovery Limitations

  1. You can attempt password reset only twice within 24 hours. Exceeding this limit may require contacting support for manual assistance.

  2. You are allowed five attempts to verify the password recovery code. After those, a temporary security lock may activate for a specified period (e.g., 3-6 minutes or up to 48 hours after retries).

Tips for Enhanced Password Security

  • Always create a strong password combining numbers, symbols, and uppercase/lowercase letters.

  • Keep your phone number and email account details updated to ensure smooth recovery in the future.

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